faq_customer

FAQ Customers

What is SHAPL's "Crowd Design Commerce"?

Crowd Design Commerce is the service that manufactures and sales the design selected by the number of Likes among the product designs from designers posted on SHAPL. This allows consumers to participate in the production of their desired design products and purchase them at wholesale prices. And the selected designers receive the royalty per sale of the product.

What are the benefits for consumers who "Like" their favorite designs?

First, Just click “Like” on the product design that you want and you can actively participate in the manufacturing of that design.

Second, if the product design that you clicked “Like” is manufactured, you will get a 10% discount when you purchase that design product.

Why are SHAPL products cheaper?

SHAPL, manufacturing company, manufactures products and directly sells at wholesale prices to consumers around the world without distribution process that accounts for 80% of retail prices.

How is the quality of the products sold?

SHAPL offers creative design products at an innovative price through reducing 70% of the distribution cost by selling them directly to consumers in simplified packaging.

Is purchasing and shipping possible anywhere in the world?

The Paypal billing system allows you to buy our products from anywhere in the world, and your purchase will be shipped directly through SHAPL.(Naver-Pay only for South Korea)

How do I exchange or refund my purchase?

If you want to exchange or refund due to defective product, please take a picture of the defective product within 7 days and register the photo on SHAPL homepage. However, exchange and refund due to simple remorse will be charged shipping.

How do I get warranty service?

You can get warranty service anywhere in the world. However, the warranty period may change depending on the type of product.

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